Unfortunately the only option from here was to backup the data on the system and reinstall Windows.
I knew this to be true because virtually any program I tried to install would not complete, plus parts of his Start Menu were missing. Usually the werfault executables disappear after the reporting is completed, but in Steve's case the tasks were still active.Īfter more research I reached the conclusion that Steve's operating system permissions were corrupted on the system, which was made worse by the Windows 10 October 2018 Update. Typically if a program crashes, the 'werfault.exe' Windows error reporting launches, then sends diagnostic information to Microsoft's servers (and also creates a log on the system). Unfortunately that wasn't the case.Īfter a bit more digging, I discovered that Steve's Task Manager had over 25 ' werfault.exe' tasks, which stands for " Windows Error Fault Reporting". Oftentimes if you reinstall a program that isn't working properly, it resets permissions on files and clears the problem.
#Avast update stuck full version#
I also tried downloading the full version of Avast but the installer would hang part way through and never progressed to completion. Unfortunately the 'avastclear' did not work either, reporting an error that ' The stub cannot run installer/updater executable'. When I first connected to Steve's machine I tried to uninstall Avast manually through the Control Panel -> Programs and Features, but as Steve already mentioned, it would not progress past the 99% mark.Īvast offers an uninstall utility called ' avastclear.exe' which is a standalone installer used to uninstall Avast, which is typically used in cases where the uninstall fails to complete (as in Steve's case).
#Avast update stuck how to#
How to Fix: Can't Uninstall or Update Avast (Win10) Remote desktop support service to have a closer look, and he agreed.īelow I will discuss my findings. I asked Steve if he would like me to connect to his system using my I don't know what to do and need to stay protected with my antivirus. Managed to get that running by starting the Avast service but now it says: ' The stub cannot run installer/updater executable'. I have already verified that my user account has administrator access. When I abort the uninstall, it says ' You do not have sufficient access to uninstall Avast'. I have also tried to uninstall Avast (in hopes of reinstalling it), but the uninstall hangs near the 99% mark and will not progress. I have tried disabling and re-enabling Avast, but it doesn't help. Since then, Avast antivirus reports that ' You are unprotected'. Recently my computer updated to Windows 10 October Update (2018).
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